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neverforget

Trading Terms

Ordering From Never Forget:

Browse through our site and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. We offer two payment methods - Google Checkout or Paypal and accept all major credit cards on both of these payment methods.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World. Please Note at Busy times of the year for example Christmas, things may take a bit longer, so if it is needed in a hurry, please feel free to email us and we will do all we can to help.  enquiries@never.forget.co.uk

Payment:

We accept payment by Cash, Cheques (sent by registered mail)We also accept  Google Checkout and PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Never Forget, we want you to receive your purchase in the same great condition it left us. We use only good quality, materials for packaging and sometimes to help our environmental policy, we will use recycled boxes We take great care to insure that your items arrive in a safe and timely manner.  We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged as per our Postal rates table.  Items mailed within the UK will normally be sent first class recorded delivery which includes compensation for lost or damaged items, up to £46 (excludes cash and jewellery).

Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Never Forget reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged as our lsitings.  The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Never Forget reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a FULL refund, provided the goods are returned in perfect condition and in their original packaging. PLEASE NOTE: PERSONALISED ITEMS ARE EXCLUDED from our 7 day return policy unless they are faulty. Please return the delivery note with the item and state the reason for the return.  Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Postage Rates
Value UK Europe ROW
£5.00 £2.00 £7.50 £8.30
£10.00 £3.00 £10.50 £11.00
£15.00 £3.00 £10.50 £11.00
£20.00 £4.50 £12.85 £12.85
£25.00 £4.50 £12.85 £11.00
£30.00 £4.50 £12.85 £15.00
£35.00 £6.00 £14.50 £16.00
£40.00 £8.00 £14.50 £16.00
£45.00 £10.00 £16.75 £16.00
£50.00 £10.00 £16.75 £18.00
£55.00 £10.00 £20.00 £18.00
£60.00 £16.50 £20.00 £20.00
£65.00 £16.50 £21.00 £20.00
£70.00 FREE £21.00 £22.00



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UK Postage £3.95 per order 1st/2nd class recorded delivery. Europe from £7 Rest of World from £8.50

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Uk Postage £3.50 sent 1st/2nd class recorded delivery dependant on weight